TRANSAMERICA OPERATIONS DISRUPTED BY STORM

On Monday afternoon, severe storms passed through central Iowa and affected our Cedar Rapids operations. Power and internet outages are widely reported, which will lead to a few days of uncertainty.

In response, Transamerica and our administrative partner, TCS, have enacted our Business Continuity Plan and has temporarily closed or rerouted several business lines to other locations. These lines will have a “high call volume” message to make customers aware of the unusual circumstance. Other agent support areas may also experience delays during this time.

We ask for your patience as our teams work to safely restore operations. If you have any questions, please contact your Transamerica support team.

TERM LIFE CONVERSION UPDATE: INSURED SIGNATURE

Conversion applications received on or after Monday, August 17, 2020, must be signed by the policy owner, the insured (if different than policy owner), and the licensed representative.

View the complete conversion guidelines here.